Refund policy

We have a 14-day return policy, which means you have two weeks after receiving your item to request a return. 

Exceptions / Non-returnable items
Certain types of items cannot be returned, including but not exclusive to medical supplies, PPE, tattoo needles and cartridges, or ink. Please get in touch if you have questions or concerns about your specific item. We will not accept returns on final sale items or gift cards.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, sealed and in its original packaging. You’ll also need to provide the original receipt.

To start a return, you can contact us at info@lowlife.nyc. Please note that returns will need to be sent to the following address: 55 Porter Ave, Brooklyn NY 11237. Items sent back to us without first requesting a return will not be accepted. 

Damages and Quality Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, expired or if you receive the wrong item, so that we can evaluate the issue and resolve it as soon as possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@lowlife.nyc.